About the MASSO Board Serial Number
Each MASSO controller (G2 or G3) has a board serial number. All software is board-specific. The board # is on the paperwork and the USB when you received the machine. The board serial # can also be found on the F1 screen seen below.
You must include your board serial # when ordering a new USB flash drive.
We do not charge a flat rate for shipping because of the variations in weight for our products. Instead, we charge you what the shipping company charges us. Our website uses a shipping calculator based on the daily rates for USPS and UPS based on the weight and destination of the shipment. You can also have us use your UPS/FedEx account number to charge your shipping. Just enter it in the appropriate box on the checkout page.
Domestic orders are shipped Monday – Friday. Expedited orders must be placed by 9 am PST to ship the same day.
Orders shipping ground have a processing time of 7 working days for domestic orders and 14 working days for international orders. CLICK HERE for more information on our shipping and order policies.
Most merchandise can be returned within 30 days of the purchase date. A refund will be issued to the original form of payment at the original selling price. View our complete return policy and/or start your return online here.